So a year ago, at HOM's annual Memorial Day Sale, we splurged. We bought a new mahagony entertainment center and a huge leather sectional sofa. Because the sofa color was special ordered, our furniture wasn't delivered until August. It was a looooong summer without furniture in the living room!
So a couple months ago we noticed an area on the leather sofa where the color was peeling off. Hmmmm....I decided to wait and watch it, since everything is on Warranty for one year from delivery date. Then last week I was sitting on the couch, watching TV, when I noticed a weird spot on the entertainment center. Keep in mind that we paid several THOUSAND dollars for this piece of MAHOGANY furniture. It's beautiful, goes perfectly in our newly remodeled space, and is very unique. Yeah...so unique that what I was seeing was LAMINATE peeling off in two different areas of the piece!!! Ummm...we didn't pay for LAMINAE!
UGH! I'm so frustrated! Mostly because now it has to be replaced, and I LOVE THIS THING! Everyone who visits here says they've never seen anything like it, and it's just gorgeous!
So yesterday HOM sent a guy out to take a look at the furniture. They'll be replacing the love seat portion of the sectional, but they have to match the color to the rest of it. We won't know till it comes if it's an exact match. If it doesn't they'll have to replace the whole thing. With the entertainment center, we said we don't want an exact replacement since it's obviously NOT what we were told we were getting, and it would just happen again, so we were given a store credit to pick out something else.
So why am I bothered when HOM is standing behind their warranty and replacing everything? We spent several thousand dollars on this furniture. Both pieces are made by different companies, yet they are BOTH major defects to them. It does NOT make me feel good about getting anything...anywhere...in any store, but why are there two companies that HOM is carrying have defective furniture? That really bothers me.
So there, that's my vet of the day! And, if you've come to this post after searching for complaints against HOM furniture, I have a couple other more recent posts as well...all relating to THIS issue and TRYINg to get it resolved, and NONE of it good!